At the least place I worked, a senior VP posted on the company intranet, “Lets talk quality.” Now I came into Big Co, when small Co owned by jackass that I had made the mistake of working for had been purchased by Big Co. Now from what I saw in Big Co’s products, employee meetings and just in the grape vine, quality was a big issue. When an engineering team get a technology award for increasing the yield to 85%, quality is a huge issue. From what I could see, that one laboratory instrument was not an outlier. The general attitude seemed to be that as long as production targets were met and profits looked good, quality was a manufacturing issue and not that important anyway. Sort of the same attitude that all too many companies had in the 1970’s and the same attitude the Japanese Zaibatsu had per WW2. Of course one would think that getting your butt kicked one way or another would change things, but while the Japanese did change, Big Co USA is still stuck on stupid.
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